JR Whole Japan Rail Pass

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.
• Planned travel date is within 90 days: you’ll get confirmation within minutes. In case you don’t receive any confirmation, reach out to our customer support for assistance
• Planned travel date is more than 90 days away: you’ll receive confirmation approximately 70 days before your travel date
• Confirmation email and Klook voucher can not be used to redeem the actual JR Pass in Japan. Only the mailed Paper Exchange Order can be used for redemption

Booking guidelines

• Booking your JR Pass: we suggest booking your JR Pass in advance, choosing your intended travel date on the calendar. This date is not the activation date but rather your planned travel date
• Exchanging for physical JR Pass: after purchasing the JR Pass on Klook, you’ll receive a Paper Exchange Order for each traveller. Remember that you have 90 days from the purchase date to exchange this Exchange Order for the physical JR Pass in Japan at an Official Exchange Office
• Activation and travel: following the exchange, you have 30 days to activate your JR Pass and commence your train travel adventures in Japan

Pass eligibility

• Free for children aged 0-5
• Valid only for non-Japanese passport holders with a "Temporary Visitor" Visa stamp on the passport. Non-Japanese passport holders with a permanent residence in Japan cannot use this product
• Secure a Temporary Visitor Stamp at immigration to be eligible for a JR Pass. Do not pass through the automated gates, as no stamp will be applied
• Japanese passport holders who have been residing outside of Japan for 10+ years are eligible to use a JR pass if they have 1) a valid Japanese passport and 2) a Copy of Overseas Residential Registration/Certificate of Overseas Residence from the Japanese embassy or legation of Japan in your foreign country of residence
• Age is determined based on your booking confirmation date

Additional information

• Staff is available for guests requiring disability assistance
• Nationwide JR Route Map : get an overview of the covered routes
• Shinkansen Route Map : discover the specific bullet trains included with this pass
• Nozomi and Mizuho Trains: are not covered by JR Pass but you can purchase the “[ONLY WITH JAPAN RAIL PASS] Nozomi Mizuho ticket” at JR stations to take these trains.
• Exclusive Discounts: for major Japanese tourist facilities for Japan Rail Pass Holders
• Klook’s Japan Rail Pass FAQ : for more more details about the JR Pass

Luggage Information

• Standard lugguage size: total dimension (A + B + C) up to 160cm
• Small dogs, cats, pigeons, and other small animals may be brought on board for a fee if they are kept in a carrying case with dimensions not exceeding 120 cm (length + width + height) and a total weight of 10 kg or less. They should not pose a risk or inconvenience to other passengers

JR Rail Pass Article:

• Check out Klook’s Japan Rail Pass Guide - All You Need To Know!

Contact Us

For general inquiries related to JR Pass, Australia delivery amendments and tracking

• Email: anz_customerops@klook.com
• Operating hours: Monday - Friday: 9am - 5pm AEDT
• Not available on weekends and NSW public holidays

For other support on your existing Klook booking

• Please reach out to our Customer support
• You can can request to amend, cancel booking or check status of booking

Delivery Times

We recommend booking at least 14 days before your departure to Japan in case of any processing and/or delivery delays If your tracking status has not updated within 4 business days, please contact us so we can assist or arrange re-delivery or pick up to ensure you receive your JR Exchange Order before you depart to Japan