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Browse popular FAQs
How early after my landing time should I schedule my airport pick up service?
Typically, it is recommended to schedule your pick up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick up an hour or 1.5 hours after landing to give enough time for getting through customs. It's also recommended to call your assigned driver once you've landed to inform them that you've arrived so they know to expect you soon.
How do I use my Klook credits?
If you have at least 10 Klook credits in your account, you will be able to use your Klook credits on your booking check out page.
Under the "Discounts" section, tick the checkbox that says "Klook Credits" to apply your credits as a discount on the current price of your booking.
Please note that Klook credits can't be used when buying Klook Passes, e-Gift Cards, Travel Insurances, and Stay+ packages.
Can I book an activity on behalf of someone else?
Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.
Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.
Do I need to create a Klook account before I can book?
You'll need to create a Klook account to book something on Klook activity. You can sign up using your email, phone number, or a third-party account like Facebook, Google, or Apple.
To book an activity on Klook:
- Browse through activities for something that interests you
- Select the packages you'd like to purchase
- Enter your details
- Make your payment
All that's left to do is wait for your booking to be confirmed.
How can I cancel/refund my booking?
Check your activity's cancellation policy.
- If your activity offers free cancellation:
You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:
- Click on your profile picture in the top right hand corner of the screen.
- Go to the Bookings page
- Find the booking you want to cancel and select "Apply for refund"
- Select refund reason, quantity and then select "Next"
You will then receive an email confirming that your order has been cancelled. You cannot use your previous voucher to participate in this activity.
- If your activity has a conditional cancellation: policy
- Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page
- If your booking fulfils the stated conditions, get in touch with Klook's Customer Support for help in cancelling your booking.
- If your activity has a no cancellation policy
- No cancellation/refunds will be provided for this activity. We apologise for any inconvenience caused.
Notes:
No refunds will be provided after you have successfully completed your booking/activity.
If you need to contact Klook Customer Support for help cancelling your booking, please provide us with the following information to help us resolve your inquiry more quickly.
Full name (the same name used for the booking)
Your Booking Reference ID (looks like: ABC123456)
Activity name
Any relevant supporting documents to validate your cancellation requests (flight cancellation notices, medical documents, death certificates, etc.)