We're excited to be a part of your journey!

Booking your hotel is easy on Klook. Please follow the below steps:

1. Log in to your Klook account or create one

2. Click on "Places to stay" and select from "Hotels" or "Staycations" from the main menu.

i. If you've selected "Hotels", simply enter your travel destination and dates, and hit "Search".

ii. If you've selected "Staycations", you may simply search for your destination and choose from the many packages.

3. Complete your booking.

4. You'll receive a confirmation email within 30 minutes of booking."

You can find a room’s cancellation policy listed as either “Free cancellation” or “Non-refundable” near the room rate. To find out more details, go to the booking page.

If you’ve already made your booking, you can find the detailed cancellation policy in the confirmation email.

Please note that cancellation policies vary by property. Please check the property’s policies before booking.

Klook will send you a confirmation email with your booking details within 30 minutes after you've made the payment.

If you can't find the email, try checking your spam/junk folder.

You can also check via your Bookings page > Select the Booking.

This depends on the cancellation policy of your booking.

Cancelling a non-refundable bookings may result in a full charge of the booking.

Free cancellation means that the booking can be cancelled within a certain period of time. For example, some properties allow you to cancel 48 hours before check-in time.

Beyond the arranged time, any cancellation may be charged a fee. Please see the propety's cancellation policy for more details.