How can we help you?

Help During your activity eSIM The connection of the eSIM doesn't seem stable. What should I do?

The connection of the eSIM doesn't seem stable. What should I do?

  • Please make sure you have selected the eSIM you booked on Klook from your device's settings.
  • Please make sure the eSIM is activated and turn on data roaming.
  • Try turning on and off the airplane mode.
  • Try turning off the automatic network selection and select the supported carrier manually.
  • Move to a less-crowded space or a location with a better signal.
  • Try restarting your device.
Was this information helpful?